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Terms and Conditions

Terms and Conditions

​1. Enrolment & Fees

  • Participants must register in advance and pay the full course fee before attending the first session. 

  • Fees are non-refundable unless cancelled by the trainer. 

2. Eligibility

  • For Puppy Classes – dog’s must be between 8 weeks and 5 months old and one week must have past since they received their second vaccinations. 

  • For Adolescent Classes – dogs must by above 5 months old and be up to date with vaccinations and flea and worming treatments

  • For Home Visits dog’s must be fully vaccinated and up to date with flea and worming treatment

  • Owners must provide proof of vaccinations upon request. 

3. Class Conduct

  • Owners must keep dogs on a lead unless instructed otherwise. 

  • Owners are responsible or their dog’s behaviour and must ensure they do not disrupt the class. 

4. Health & Safety

  • Dogs showing signs of illness, including coughing, vomiting, diarrhoea, or lethargy, should not attend class to prevent the spread of disease. 

  • Owners must ensure their dogs are up to date on vaccinations and parasite prevention. 

  • Communicable diseases such as canine parvovirus, kennel cough, and distemper can spread in group settings; owners acknowledge this risk by enrolling. 

  • Owners must clean up after their dogs inside and outside the training area. 

5. Liability

- The trainer is not responsible for injury, loss, or damage caused by dogs or owners during the class. 

- Owners participate at their own risk and are liable for their dog’s actions. 

6. Cancellation & Rescheduling

  • Owners may cancel or reschedule up to 14 days after the dae of payment.

  • Owners may reschedule their booking with at least one week’s notice before the class start date. (this should generally allow us to re-fill the space)

  • Cancellations or reschedule requests made with less notice than stated above are non-refundable.

  • All payments are non-refundable after 14 days of payment unless one of the reasons below applies:

    • The coach determines the dog is not able to cope or is unsuitable               

    • Your dog unfortunately passes away. 

  • The trainer reserves the right to cancel or reschedule classes due to unforeseen circumstances. 

7. Photography & Media

  • The trainer may take photos/videos for promotional purposes unless owners opt out in writing. 

8. Suitability & Individual Needs

  • If a dog struggles to focus around other dogs, the owner should arrange a call with the trainer before booking to discuss suitability. 

  • The trainer reserves the right to request that the owner consider alternative training options to better suit the dog’s individual needs. 

By enrolling in the dog training session(s), participants agree to these terms and conditions. 

PRIVACY & SAFETY

Privacy Policy

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1. Introduction

We value your privacy and are committed to protecting the personal information you provide to us. This policy explains how we collect, use, store, and protect your information during your participation in our programs and services.

2. Information We Collect

  • Personal Information: Name, address, contact details, and payment information provided during registration.

  • Dog-Specific Information: Vaccination records, age, and health status as required for eligibility.

  • Interaction Data: Feedback, comments, or inquiries submitted through our website or sessions.

3. How We Use Your Information

  • To manage enrolments and provide the services you have registered for.

  • To ensure the safety of both participants and their dogs during sessions.

  • To comply with legal and regulatory requirements, such as vaccination verification.

  • To communicate updates, changes, or cancellations in our programs or policies.

4. Information Sharing

We do not share your personal information with third parties except:

  • When legally required, such as for public health or safety reasons.

  • With service providers who assist in delivering our programs, provided they comply with this privacy policy.

5. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure. However, please note that no system is entirely secure, and we cannot guarantee absolute security.

6. Retention and Deletion

We retain your personal information only as long as necessary to deliver our services or comply with legal obligations. You may request the deletion of your data by contacting us.

 

Safety Policy

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1. Health and Vaccination Requirements

To ensure the health and safety of all participants and their dogs:

  • All dogs must meet the required vaccination and health standards for their class (as specified in the Terms and Conditions).

  • Owners must provide proof of vaccinations upon request.

  • Dogs showing signs of illness or aggression will not be permitted to attend sessions.

2. Facility Safety

Our facilities are designed to ensure a safe environment for both dogs and participants:

  • Spaces are regularly cleaned and sanitized.

  • Classes are conducted with limited participants to avoid overcrowding and ensure individual attention.

  • Emergency protocols are in place to handle accidents or health incidents.

3. Owner Responsibilities

Participants are expected to follow these guidelines:

  • Ensure their dog is on a leash or under control at all times unless instructed otherwise by the trainer.

  • Bring all necessary materials, such as water, waste bags, and training aids, to the sessions.

  • Report any behavioural issues or concerns to the trainer immediately.

4. Trainer Responsibilities

Our trainers are committed to maintaining a safe and effective learning environment:

  • Conduct thorough pre-screening to ensure all participants meet eligibility requirements.

  • Provide clear instructions and monitor activities during sessions to prevent risks or conflicts.

  • Respond promptly to emergencies and communicate with dog owners when needed.

5. Liability

While we take every precaution to ensure safety, participation in our sessions involves inherent risks associated with dog training. By enrolling, owners acknowledge and assume these risks and agree to adhere to our policies.

6. Contact for Concerns

If you have any questions or concerns regarding privacy or safety, please reach out to [Insert Contact Information]. Your feedback is important in helping us maintain the high standards of our programs.

Thank you for trusting us with your dog training needs. Together, we can create a positive, safe, and enriching experience for you and your furry companion.

PAYMENT METHODS

PAYMENT METHODS

Credit / Debit Cards

Offline Payments

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